Frequently Asked Questions
THE FRAGRANCE
Start with the discovery set. It exists for exactly this moment, to take the decision off the table before you commit to a full candle. Find what moves you first.
THE BURN
The 2.5 oz burns for approximately 15 hours. The 8 oz for 40 hours. The 12 oz for 60 hours.
Keep the candle lit until the entire surface melts edge to edge. This takes roughly three hours and prevents tunneling for the life of the candle. Do not blow it out early.
The most likely cause is an incomplete first burn. If the melt pool did not reach the edges on the first light, fragrance release will be limited going forward. Trim your wick to 6mm before each burn and allow a full melt pool on the next light.
WHAT IT IS MADE OF
An olive oil wax blend, vegan, sustainably sourced, and renewable, with a trace amount of ultra-refined food-grade paraffin for optimal burn performance. 100% cotton wicks. Phthalate-free fragrance oils. A reusable matte glass jar. Hand-poured in New York.
A negligible, ultra-refined food-grade amount is used to help the fragrance bind and release evenly through the full life of the candle. It is non-toxic, paraben-free, and categorically different from the petroleum paraffin used in mass-market candles.
Yes. All fragrance oils are phthalate-free and skin-safe with no synthetic additives that affect air quality.
Yes. Once the candle is finished, place the jar in warm water to loosen any remaining wax, wipe it clean, and it is yours to keep.
CANDLE CARE AND SAFETY
Trim to 6mm before every burn after the first, using a wick trimmer or scissors. A wick that is too long causes a high flame, excess soot, and faster wax consumption.
Burn in a well-ventilated space. Our fragrance oils are phthalate-free, but as with any open flame and scented product, good airflow is recommended, especially in smaller spaces. Never leave a burning candle unattended.
Use a candle snuffer. Do not use water. Make sure the wax pool is clear of debris before relighting.
Stop burning when approximately 10mm of wax remains at the bottom. Burning past this point is a safety risk and will not improve the scent.
RETURNS AND EXCHANGES
Unlit candles in original condition can be returned within 30 days of delivery for a full refund. Discovery pouches and gift sets are final sale.
Email hello@loruve.com with a photo and we will send a replacement immediately.
SHIPPING AND DELIVERY
Most orders arrive within 4 to 8 business days. Orders are processed within 1 to 5 business days, followed by 1 to 3 business days for standard domestic delivery.
Not at this time. Subscribe to the Inner Circle to be notified when international shipping is available.
